Get in touch
Thank you for shopping with us at MoveloopeBike!
It is a great pleasure to have you here and we hope you find all the ride gear you need. We know that there may be things that aren't clear enough or you can't find what you're looking for, so please feel free to fill out the form below or contact our dedicated teams directly:
For Purchases Made Directly on Moveloopebike.com
If you bought your Moveloop e-bike from our official website, please reach out to our dedicated website support team:
Company Name: Shenzhen Yuelemai Technology Co., Ltd.
Address: Room 401, Building 74, Cuizhu Village, Pingnan Community, Longgang Street, Longgang District, Shenzhen, Guangdong, 518116, China
Call: +8618529568695
Email: support@moveloopebike.com
Working Time: Mon-Fri: 9:00 - 18:00 (GMT+8:00)
For Purchases Made on Other Platforms or Dealers
If you purchased your Moveloop e-bike from Walmart, authorized dealers, or any other third-party platforms, please contact our factory after-sales customer service support center:
Huizhou Lemaitu Sports Products Co., Ltd
Address: 2nd Floor, Building 7, Factory Area, North Side of Zhenxing Avenue, Shiwan Town, Boluo County, Huizhou City, Guangdong 516000, China
Email: support-center@moveloopebike.com
Working Time: Mon-Fri: 9:00 - 18:00 (GMT+8:00)
(Mandatory Legal Disclaimer) ⚠️ IMPORTANT LEGAL & COMPLIANCE NOTICE:
Due to high-performance specifications (Peak Motor and top speed), Off-road Dirt Bikes exceed the legal limits for Class 1, 2, and 3 electric bicycles under US federal and most state laws.Off-Road Use Only: This vehicle is strictly designed and sold as an Off-Road Vehicle (ORV). It is not intended for use on public streets, highways, or standard bicycle lanes.
Local Laws: Before purchasing, please check your local, state, and municipal regulations regarding the operation of motorized vehicles, mopeds, or off-road e-motorcycles. The buyer is solely responsible for ensuring the vehicle is operated in accordance with all applicable laws.
Safety First: Due to extreme speeds, always wear a DOT-approved helmet and appropriate protective gear when riding. This product is intended for experienced adult riders only.